Refund policy
Return & Refund Policy
At TAIL Activewear, we want you to be satisfied with your purchase. Please review our return, exchange, and refund policy below.
1. Return Eligibility
TAIL Activewear accepts returns or exchanges of unworn or defective merchandise purchased online or by phone within 120 days of the original purchase date.
Items marked Final Sale are not eligible for returns, exchanges, or merchandise credit, except where required by applicable law. Gift cards are non-refundable, except where required by law.
2. Free Returns & Exchanges for $3.98
Add Free Returns & Exchanges for $3.98 to your purchase for added peace of mind. Once purchased at checkout, you can enjoy free returns and exchanges on eligible items through our Re return portal. This protection applies only to the order for which it was purchased.
If you do not purchase this protection at checkout, you can still request a return or exchange, but a discounted return shipping label fee will apply.
3. Refunds
Eligible returns will be inspected before refunds are approved. Approved refunds will be issued to the original payment method, where applicable. Gift card purchases will generally be refunded to the original gift card, while eligible gift returns will receive a TAIL Activewear gift card.
Original shipping charges are non-refundable unless required by applicable law. Please allow up to 10 business days after a refund is issued for it to appear on your credit card statement, depending on your financial institution.
4. Damaged, Defective, Missing, or Incorrect Items
Please inspect your order upon delivery. If an item is damaged, defective, missing, or incorrect, contact us as soon as possible.
For missing or incorrect items, please contact us within 14 days of receiving your order. Include your order number and a description of the issue, along with photos where applicable. We will review the issue and arrange an appropriate resolution, such as a refund or replacement. Items reported after the 14-day window may not be eligible for a refund or replacement, subject to applicable law.
5. Questions Before Purchase
We want you to feel confident in your purchase. If you have questions about fabric, fit, or sizing, please contact our Customer Service Team before placing your order.
6. Order Cancellations
Please contact us as soon as possible if you need to cancel or change an order. Once your order has been processed by our warehouse, we may be unable to make changes or cancel the shipment.
7. Contact Us
Email: web@tailactivewear.com
Contact Page: https://www.tailactivewear.com/pages/contact-us
Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.
